Terms & Conditions

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Member", "Player") and Lotto88 ("the Company", "we", "us", "our") concerning your access to and use of the Lotto88 website, mobile-optimised platform, and all associated services available at lotto88.cam (collectively, "the Platform").

By registering an account, logging in, depositing funds, or placing any wager on the Lotto88 Platform, you unconditionally agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gambling Policy, each of which is incorporated herein by reference. If you do not agree to any part of these Terms, you must immediately cease using the Platform.

These Terms are written in English and are intended for use by Malaysian residents aged 21 years and above. References to currency are in Malaysian Ringgit (MYR / RM) unless otherwise stated.

For the purposes of these Terms, the following definitions shall apply:

To register and maintain an active account on the Lotto88 Platform, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout your use of the Platform:

• You are at least 21 years of age. Lotto88 operates a strict 21+ policy across all gaming products, consistent with internationally recognised responsible gambling standards.
• You are a natural person (not a corporate entity, bot, or automated system).
• You are not accessing the Platform from a Prohibited Territory. It is your sole responsibility to ensure that your use of the Platform is lawful in your jurisdiction.
• You are not a current employee, contractor, director, or agent of the Company, nor a close family member of any such person.
• You have not previously had an account suspended or permanently closed by Lotto88 for any breach of these Terms.
• You are acting on your own behalf and not as an agent or representative of any third party.

By creating an account, you warrant that all information you provide during registration is accurate, complete, and current. You agree to promptly update your account details if any information changes.

4.1 Single Account Policy

Each individual may hold only one registered account on the Platform. The creation of multiple accounts by a single individual — whether using the same or different personal details, email addresses, or payment methods — is strictly prohibited and constitutes a material breach of these Terms. Lotto88 employs automated and manual detection systems to identify duplicate accounts.

4.2 Accurate Registration Information

You must provide accurate, truthful, and complete information when registering your account, including your full legal name, date of birth, residential address (including city, e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, or Shah Alam), valid email address, and mobile phone number. Providing false or misleading registration information is a basis for immediate account suspension.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your account access with any third party. You agree to notify Lotto88 immediately at [email protected] if you suspect any unauthorised use of your account. The Company will not be held liable for any losses resulting from your failure to safeguard your credentials.

4.4 KYC Verification

Lotto88 reserves the right to require identity verification (KYC) at any stage of account use, including but not limited to: first withdrawal requests, withdrawals above RM500 in a single transaction, or when fraud or money laundering is suspected. Documents typically requested include a valid national identity card (MyKad), passport, and proof of address not older than three months. Failure to provide satisfactory documentation within the stipulated timeframe may result in account restriction and withholding of funds pending review.

By accessing and using the Lotto88 Platform, you agree to use it solely for lawful personal entertainment purposes in accordance with these Terms. Specifically, you agree that you shall:

• Use the Platform only for personal, non-commercial recreational purposes;
• Not attempt to circumvent, hack, or interfere with any security features of the Platform;
• Not use any automated software, bots, scripts, or other technological tools to access, scrape, or interact with the Platform in any unauthorised manner;
• Not engage in any conduct that disrupts, damages, or impairs the Platform's functionality or the experience of other users;
• Not use the Platform for money laundering, fraud, or any other illegal financial activity;
• Comply with all applicable laws and regulations in your jurisdiction when using the Platform.

Lotto88 reserves the right to monitor all account activity and to take any action deemed necessary — including account suspension, fund withholding, and referral to relevant authorities — where these Terms are breached.

6.1 Accepted Payment Methods

Lotto88 accepts deposits and processes withdrawals via the following Malaysian payment channels: DuitNow, FPX (Financial Process Exchange), Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, and selected cryptocurrency options including Bitcoin (BTC) and Tether (USDT). Cryptocurrency transactions are automatically converted to MYR at the prevailing exchange rate at the time of transaction.

6.2 Minimum and Maximum Transaction Limits

The minimum deposit amount is RM30 per transaction. The minimum withdrawal amount is RM50 per transaction. Maximum daily withdrawal limits and individual transaction caps may apply and will be communicated within your account dashboard. Lotto88 reserves the right to adjust these limits without prior notice.

6.3 Processing Times

Deposits via FPX and DuitNow are typically credited within 30 seconds of successful payment confirmation. E-wallet deposits (Touch 'n Go eWallet, Boost, GrabPay) are credited within 5 minutes. Withdrawal requests are processed within 5 to 60 minutes during normal operating hours, subject to completion of any applicable KYC verification requirements.

6.4 Source of Funds

All funds deposited into your Lotto88 account must originate from a legitimate source and must belong to you personally. You warrant that you are the authorised holder of any payment method used to deposit funds. The Company may request evidence of the source of funds at any time and reserves the right to suspend withdrawals pending such verification.

All wagers placed on the Lotto88 Platform are final once confirmed. The following general rules apply across all gaming verticals:

7.1 Sports Betting

All sports bets are settled based on the official result as determined by the relevant governing body. For football fixtures — including EPL matches, Liga Super Malaysia games, and other covered leagues — results are determined at the conclusion of regular time unless otherwise stated in the specific market rules. In the event of a void market (e.g., match abandonment), stakes are returned at the single odds equivalent.

7.2 Casino & Slot Games

All casino games and slot titles on the Platform use certified Random Number Generators (RNG) verified by independent third-party auditors. Published Return to Player (RTP) percentages represent long-term statistical averages and do not guarantee any specific outcome in any individual session. Game results are determined at the time of play and cannot be reversed.

7.3 Minimum and Maximum Bet Limits

Individual game minimum and maximum bet limits are displayed within each game interface. Lotto88 reserves the right to adjust betting limits at its sole discretion. Members who consistently place maximum bets using bonus funds may have their access to certain games or bonus programmes reviewed.

7.4 Malfunction and Technical Errors

In the event of a technical malfunction, game error, or software failure that results in an incorrect display of odds, payouts, or game outcomes, Lotto88 reserves the right to void all affected bets and return original stakes. The Company's decision in such matters is final. No compensation will be paid for disruption caused by circumstances beyond the Company's reasonable control.

Lotto88 offers a range of promotional bonuses to new and existing members. All bonuses are subject to the following general terms, in addition to any specific conditions stated within the relevant promotion:

• Wagering Requirements: All bonus funds are subject to a wagering requirement before any associated winnings may be withdrawn. The specific multiplier (e.g., x10, x15, x20, x30) is stated in the individual promotion's terms. Wagering must be completed within the bonus expiry window.
• Maximum Bet Rule: While a bonus is active, the maximum permitted single bet or spin is RM250 unless a higher or lower cap is specifically stated in the promotion. Bets exceeding the maximum bet limit during bonus play will result in forfeiture of all bonus funds and associated winnings.
• Game Contribution: Not all games contribute equally to the wagering requirement. Slot games typically contribute 100%. Live casino table games, baccarat, blackjack, and roulette typically contribute 10–20%. Some games may be excluded from bonus wagering entirely. Game contribution rates are set out in the specific promotion's terms and conditions.
• Bonus Expiry: All bonuses must be wagered within the stated validity period from the date of activation — typically 7, 14, or 30 days as specified per promotion. Unmet wagering requirements at expiry will result in automatic forfeiture of remaining bonus funds and any associated winnings.
• Maximum Cash-Out: Certain promotions carry a cap on the maximum amount that may be withdrawn from bonus-derived winnings. This cap will be stated in the individual promotion's terms.
• One Bonus at a Time: Unless specifically stated otherwise, only one bonus may be active in a Member's account simultaneously. Bonuses cannot be combined unless explicitly permitted by the promotion's terms.
• Abuse and Misuse: Lotto88 reserves the right to void any bonus and associated winnings, and to suspend the relevant account, if it determines that a Member has abused the bonus system — including but not limited to: arbitrage betting, creating multiple accounts to claim bonuses, or exploiting errors in promotional terms.

The following conduct is strictly prohibited on the Lotto88 Platform. Any Member found to have engaged in such conduct will be subject to immediate account suspension, forfeiture of balances, and referral to relevant law enforcement or regulatory authorities where applicable:

• Registering more than one account, or using another person's account or identity;
• Using automated software, bots, or scripts to place bets, access account features, or interact with games;
• Engaging in any form of collusion with other players, whether in poker, live dealer games, or other game formats;
• Exploiting software bugs, glitches, or mathematical errors to gain an unfair advantage;
• Depositing funds derived from criminal activity, including money laundering or fraud;
• Misrepresenting your identity, age, or location at any point during account registration or use;
• Systematically abusing promotional offers, welcome bonuses, or refer-a-friend programmes;
• Posting, transmitting, or otherwise making available any content that is defamatory, offensive, or unlawful through any communication channel provided by the Platform;
• Attempting to reverse-engineer, decompile, or extract source code from any part of the Platform.

All content on the Lotto88 Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, software, and digital downloads — is the property of Lotto88 or its content suppliers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal entertainment purposes in accordance with these Terms. This licence does not permit you to: reproduce, distribute, publicly display, modify, or create derivative works from any Platform content without prior written consent from Lotto88.

The Lotto88 name, logo, and all related trademarks, trade names, service marks, and product names are proprietary marks of the Company and may not be used without express written authorisation.

To the fullest extent permitted by applicable law, Lotto88 shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, or computer damage — arising out of or in connection with your use of the Platform, even if Lotto88 has been advised of the possibility of such damages.

The Company's total cumulative liability to any Member arising from or relating to these Terms or your use of the Platform shall not exceed the total amount deposited by that Member in the 12-month period immediately preceding the event giving rise to the claim.

Lotto88 makes no warranty that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. You access and use the Platform at your own risk.

Lotto88 is committed to promoting responsible gambling and providing tools that help Members maintain control over their gaming activity. We encourage all Members to treat gambling as a form of entertainment and to wager only what they can afford to lose.

The following responsible gambling tools are available to all registered Members via the account settings panel or by contacting our support team:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending;
• Session Time Limits: Configure automated reminders or forced logout after a defined period of play;
• Self-Exclusion: Voluntarily suspend your account for a defined period (minimum 6 months) or permanently. Once a self-exclusion is activated, it cannot be reversed during the exclusion period;
• Reality Checks: Receive periodic on-screen notifications showing your session duration and net win/loss position;
• Account Closure: Request permanent closure of your account at any time by contacting our support team.

For detailed information on all responsible gambling policies and resources, please visit our Responsible Gambling page. Lotto88 is strictly for players aged 21 and above only. If you are concerned about your gambling habits, we encourage you to seek support.

Lotto88 reserves the right, at its sole discretion and without prior notice, to suspend, restrict, or permanently close any Member's account in the event of:

• Any actual or suspected breach of these Terms;
• Fraud, money laundering, or other criminal activity;
• Failure to complete KYC verification within the required timeframe;
• Provision of false or misleading information during registration or at any subsequent point;
• Abuse of bonus programmes or promotional offers;
• Conduct deemed harmful to the Platform, other Members, or the Company's reputation.

Upon account closure for cause, any remaining real money balance will be returned to the Member after deducting any outstanding amounts owed to the Company, subject to completion of all required verification steps. Bonus funds and bonus-derived winnings will be forfeited in the event of termination for breach.

Members may also voluntarily close their accounts at any time by contacting our support team at [email protected]. Voluntary closure requests will be processed within 5 business days.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated, without regard to conflict of law principles. Any dispute arising out of or in connection with these Terms that cannot be resolved informally shall be submitted to binding arbitration in accordance with applicable arbitration rules.

Before initiating any formal dispute process, Members are required to contact Lotto88's customer support team and allow a minimum of 14 calendar days for the Company to investigate and respond to the complaint. Lotto88 will use its best efforts to resolve all disputes fairly and promptly.

Nothing in this clause limits a Member's right to seek urgent injunctive relief from a court of competent jurisdiction where necessary to protect their immediate legal interests.

Lotto88 reserves the right to amend, update, or replace these Terms at any time at its sole discretion. When material changes are made, the Company will update the "Last Updated" date at the top of this page and, where practicable, notify registered Members via email or in-platform notification at least 7 calendar days before the changes take effect.

If you do not agree to the revised Terms, you must cease using the Platform and may request account closure prior to the effective date of the changes. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms in full.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or wish to exercise any rights referenced herein, please contact the Lotto88 support team through any of the following channels:

• Email: [email protected] (response within 2 hours)
• Live Chat: Available 24 hours a day, 7 days a week via the Platform
• Account Queries: Log in to your account and navigate to the Help section for self-service options

For matters relating to responsible gambling, self-exclusion, or account closure, please refer to our Responsible Gambling page or contact our support team directly. All correspondence should be conducted in English.